Privacy Policy
Ebb & Flow Play Therapy
This Privacy Policy applies to all personal information collected by Ebb & Flow Play Therapy via the website www.ebbandflowplaytherapy.com.au.
Ebb & Flow Play Therapy is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What is “personal information”?
Under the Privacy Act 1988 (Cth), personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.
If information does not identify you and cannot reasonably be used to identify you, it is not considered personal information for the purposes of this policy.
What information do we collect via our website?
The type of personal information we collect depends on how you use our website and may include:
-
Name
-
Email address
-
Phone number
-
Enquiry details submitted via contact forms
Clinical or health information is not collected through the website and is managed separately under our Client Privacy, Confidentiality & Consent Policy, provided to families prior to commencing services.
How we collect personal information
We collect personal information when you:
-
Submit an enquiry via our website contact form
-
Contact us using details published on the website
We also use cookies to improve website functionality and user experience. Cookies collect general usage information (such as pages visited or time spent on the site) and do not usually identify you personally.
You can adjust your browser settings to refuse cookies if you prefer.
Purpose of collection
We collect personal information for the purpose of:
-
Responding to enquiries
-
Providing information about our services
-
Communicating with prospective clients or referrers
-
Improving website performance and user experience
-
Administrative and operational purposes
We only collect information that is reasonably necessary for these purposes.
Disclosure of personal information
Personal information collected via the website is not routinely disclosed to third parties.
Information may be disclosed where:
-
It is required to operate or maintain the website (e.g. IT or website hosting providers), or
-
Disclosure is required or authorised by law
Any service providers engaged are only given access to information necessary to perform their role.
We do not disclose personal information collected via our website to recipients outside Australia unless you expressly request this. If information is transferred overseas at your request, the recipient may not be subject to the Australian Privacy Principles.
Complaints
If you have a complaint about how we handle your personal information, please contact us directly. We will take all complaints seriously and respond in a timely manner.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
How to contact us
For enquiries, access requests, corrections, or privacy complaints, please contact:
Ebb & Flow Play Therapy
📧 hello@ebbandflowplaytherapy.com.au
📞 0488 748 938
🌐 www.ebbandflowplaytherapy.com.au